Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
How long does shipping typically take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location but usually range from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to order?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or sizing down for a tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Are your garments ethically sourced?
Yes, we partner with manufacturers who adhere to strict fair labor standards and prioritize sustainable materials. Transparency in our supply chain is a core value of Something Went Wrong.
Can I modify or cancel my order after it's placed?
Orders can be modified or canceled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes, but you can initiate a return once the item arrives.